Pro-Steps Engagement Masterclass

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Elevate employee engagement and the customer experience to accelerate revenue growth and competitive advantage... without the guesswork.

Short to the point lesson modules including specific how to steps that will lead to better engaged employees and customer experience outcomes.

**Lessons will be released on a rolling basis leading up to September 22nd**


Your Instructor


Mark James
Mark James

Mark is an accomplished business performance advisor with extensive experience in performance improvement strategy, employee engagement, distribution channel effectiveness, data-driven marketing, customer loyalty, recognition, incentives and event management.

As Founder and President of Performance Advisors Group, Inc., Mark leads a practice that provides business improvement guidance, strategies and tactics to clients. He has assisted numerous companies, from Fortune 50 manufacturers to small service providers across diverse industries, to achieve growth, employee and customer loyalty and profitability.

As an analytics enabler, Mark is knowledgeable in the application of advanced analytics that enable companies to achieve better informed, timely decisions, faster speed-to-market and competitive advantage. He is also certified by the Chief Marketing Officer Council in the application of its Marketing Performance Measurement (MPM®) Model and Framework.

Mark is Immediate Past Board President at Family Counseling Service, which provides behavioral health services for individuals and families, life skills mentoring for children and young adults and continuing education for behavioral health professionals.


Course Curriculum


  COMING SOON
Available in days
days after you enroll

Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

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