Elevate employee engagement and the customer experience to accelerate revenue growth and competitive advantage... without the guesswork.
Short to the point lesson modules including specific how to steps that will lead to better engaged employees and customer experience outcomes.
**Lessons will be released on a rolling basis leading up to September 22nd**
Your Instructor
Mark is an accomplished business performance advisor with extensive experience in performance improvement strategy, employee engagement, distribution channel effectiveness, data-driven marketing, customer loyalty, recognition, incentives and event management.
As Founder and President of Performance Advisors Group, Inc., Mark leads a practice that provides business improvement guidance, strategies and tactics to clients. He has assisted numerous companies, from Fortune 50 manufacturers to small service providers across diverse industries, to achieve growth, employee and customer loyalty and profitability.
As an analytics enabler, Mark is knowledgeable in the application of advanced analytics that enable companies to achieve better informed, timely decisions, faster speed-to-market and competitive advantage. He is also certified by the Chief Marketing Officer Council in the application of its Marketing Performance Measurement (MPM®) Model and Framework.
Mark is Immediate Past Board President at Family Counseling Service, which provides behavioral health services for individuals and families, life skills mentoring for children and young adults and continuing education for behavioral health professionals.